Documentation
How can we help?
Step-by-step guides for customers using Likom and businesses using Selyo.
Likom (customers)
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Likom help
Help for Likom, the free wallet for loyalty cards from local shops: account, cards, stamps, points, rewards and gifts.
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Set up your Likom account
How to sign up for Likom, verify your email or mobile, log in, reset your password and delete your account.
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Your loyalty cards in Likom
How to add a shop's loyalty card to Likom by scanning its QR, see your balance and progress, and delete or restore a card.
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Collecting stamps
How to collect stamps on a digital punch card in Likom: show your card QR at the counter, watch your progress and claim the reward.
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Earning points and cashback
How points and cashback work in Likom: how they are calculated, VIP tiers, boosts and expiry.
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Redeeming rewards
How to redeem rewards and deals in Likom, and use gift cards, vouchers and event tickets at the counter.
Selyo (businesses)
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Selyo documentation
Guides for Selyo, the loyalty and business intelligence portal for local businesses: setup, cards, Counter, customers, campaigns and Insights.
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Getting started with Selyo
Create a Selyo account, set up your business, build your first loyalty card and record your first purchase at the Counter.
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Business setup
Set up your business in Selyo: profile, branches, VAT, time zone, team roles, custom staff roles and approvals.
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Loyalty programs
Build loyalty card programs in Selyo: points, punch, cashback, membership and VIP tiers, card design, earning rules, promotions and boosts.
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Customers and the Counter
Serve customers at the Selyo Counter, find customers without their phone, view history, and pause or restore cardholders.
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Campaigns
Send announcements, featured promotions, win-back and birthday messages to your cardholders in Likom, and read the results.
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Analytics (Insights)
Read Selyo Insights: Overview, Sales, Customers (RFM, retention, map), Busy times, Loyalty & rewards and Marketing. Refreshed hourly.
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Reports
Selyo reports: the ledger of every earn and redemption, CSV export, loyalty liability, and the audit log of every change.
Help
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Billing
Selyo is free during early access. How the draft plans work, notice before any fee, and what Likom costs customers (nothing).
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Frequently asked questions
Answers to common questions about Likom and Selyo: cost, apps, hardware, data, branches, fraud and support.
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Troubleshooting
Fixes for common problems: camera won't scan, QR expired, verification code not arriving, update messages and login issues.
Start your loyalty program today
Selyo is free while we are in early access. Set up your first card in minutes; your customers collect it in Likom.