Troubleshooting

The camera won't open

• Allow camera access when the browser asks. If you said no, allow it in the browser's site settings.
• Use the address exactly as given (https). Browsers block cameras on insecure pages.
• Close other apps using the camera.

The QR won't scan

• Card QRs change every 30 seconds. If it expired, it refreshes by itself; scan the new one.
• Turn up screen brightness.
• Staff can type the code shown under the QR instead.

"Code not valid" or too many tries

After too many wrong codes in a short time, scanning pauses for a few minutes. Wait and try again.

Verification code didn't arrive

Check spam or junk. Wait a minute, then request a new code. Make sure the email or number is right.

"Update Likom"

Your app is too old for the current system. Update it, or use likom.co in your browser.

Forgot password

Tap Forgot password on the login screen.

Balance looks wrong

Balances are calculated on the server at each scan. Ask the shop to check the ledger; they can see every transaction and void mistakes.

Still stuck?

Email [email protected] with what you were doing and a screenshot.